Controller
cantaloupe GmbH
Rudower Chaussee 29
12489 Berlin, Germany
Tel: +49 [0]30 233 276 19-1
E-mail: contact@cantaloupe.de
Managing director: Volker Battke
1. Scope
1.1 This data protection declaration explains to you the type, scope and purpose of the processing of personal data within our online offer and the associated websites, functions and contents (hereinafter jointly referred to as “online offer” or “website”). This privacy policy applies regardless of the domains, systems, platforms and devices (e.g. desktop or mobile) on which the online offer is executed.
1.2 The terms used, such as “personal data” or their “processing”, we refer to the definitions in Art. 4 of the General Data Protection Regulation (GDPR).
1.3 The personal data of users processed within the scope of this online offer include usage data (e.g., the visited websites of our online offer, interest in our products) and content data (e.g., entries in the contact form).
1.4 The term “user” covers all categories of data subjects. These include our business partners, customers, interested parties and other visitors to our online offering. The terms used, such as “user”, are to be understood as gender-neutral.
1.5 We process personal user data only in compliance with the relevant data protection regulations. This means that user data will only be processed if a legal permission has been obtained. This means, in particular if data processing is necessary for the provision of our contractual services (e.g. processing of orders) and online services, or is required by law, if the user has given his or her consent, as well as on the basis of our legitimate interests (i.e. interest in the analysis, optimisation and economic operation and security of our online services within the meaning of Art. 6 para. 1 lit. f. GDPR, in particular for range measurement, collection of access data and use of third-party services).
1.6 We point out that the legal basis of the consents is Art. 6 para. 1 lit. a. and Art. 7 GDPR, the legal basis for the processing for the fulfilment of our services and the implementation of contractual measures is Art. 6 para. 1 lit. b. GDPR, the legal basis for processing to fulfil our legal obligations is Art. 6 para. 1 lit. c. GDPR, and the legal basis for processing to protect our legitimate interests is Art. 6 para. 1 lit. f. GDPR.
2. Security measures
2.1 We take organizational, contractual and technical security measures in accordance with the state of the art in order to ensure that the provisions of data protection laws are observed and thus to protect the data processed by us against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.
2.2 The security measures include in particular the encrypted transmission of data between your browser and our server.
3. Passing on of data to third parties and third providers
3.1 Data will only be passed on to third parties within the framework of legal requirements. We only pass on user data to third parties if, for example, this is necessary for contractual purposes on the basis of Art. 6 para. 1 lit. b) GDPR or on the basis of legitimate interests pursuant to Art. 6 para. 1 lit. f. GDPR on the economic and effective operation of our business operations.
3.2 If we use subcontractors to provide our services, we will take appropriate legal precautions as well as appropriate technical and organisational measures to ensure the protection of personal data in accordance with the relevant statutory provisions.
3.3 If content, tools or other means from other providers (hereinafter jointly referred to as “third party providers”) are used in the context of this data protection declaration and their named registered office is in a third country, it is to be assumed that data is transferred to the countries in which the third party providers have their registered office. Third countries are countries in which the GDPR is not directly applicable law, i.e. in principle countries outside the EU or the European Economic Area. The transfer of data to third countries takes place either if an appropriate level of data protection, user consent or other legal permission is available.
4. Performance of contractual services
4.1 We process inventory data (e.g., names and addresses as well as contact data of users), contract data (e.g., services used, names of contact persons, payment information) for the purpose of fulfilling our contractual obligations and services pursuant to Art. 6 para. 1 lit b. GDPR.
5. Establishment of contact
5.1 When contacting us (via contact form or e-mail), the user’s details will be processed for processing the contact request and its handling in accordance with Art. 6 para. 1 lit. b) GDPR.
5.2 User information may be stored in our Customer Relationship Management System (“CRM System”) or comparable request organization.
6. Hosting, collection of access data and log files
6.1 This website is hosted by Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany, on servers located in Germany. Hetzner processes the data on our behalf as a processor within the meaning of Art. 28 GDPR. Privacy policy: https://www.hetzner.com/legal/privacy-policy.
6.2 On the basis of our legitimate interests within the meaning of Art. 6 para. 1 lit. f. GDPR we collect data on each access to the server on which this service is located (so-called server log files). Access data includes the name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user’s operating system, referrer URL (the previously visited page), IP address and the requesting provider.
6.3 Log file information is stored for a maximum of seven days for security reasons (e.g. to investigate misuse or fraud) and then deleted. Data whose further storage is required for evidentiary purposes are excluded from deletion until the respective incident has been finally clarified.
7. Cookies and consent
7.1 Cookies are information that is transferred from our web server or third party web servers to the user’s web browser and stored there for later retrieval. Cookies can be small files or other types of information storage.
7.2 We use “session cookies” that are only stored on our website for the duration of your current visit (e.g. to enable the use of our online offer at all). A randomly generated unique identification number, a so-called session ID, is stored in a session cookie. A cookie also contains information about its origin and the storage period. These cookies cannot store any other data. Session cookies are deleted when you have finished using our online offer and close your browser, for example.
7.3 Cookies and comparable technologies that are not technically necessary (in particular for range measurement and embedded third-party content) are only used with your consent pursuant to Art. 6 para. 1 lit. a. GDPR and § 25 para. 1 TDDDG. You give or refuse this consent via the cookie banner when you first visit our website. You can change or revoke your consent at any time with effect for the future via the cookie settings on our website.
7.4 If users do not want cookies to be stored on their computer, they are asked to deactivate the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies can lead to functional restrictions of this online offer.
8. Google Analytics
8.1 With your consent (Art. 6 para. 1 lit. a. GDPR, § 25 para. 1 TDDDG) we use Google Analytics 4, a web analysis service of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google uses cookies and comparable technologies. The information generated about the use of the online offer by users is generally transferred to a Google server in the USA and stored there.
8.2 Google LLC is certified under the EU-US Data Privacy Framework and thereby offers a guarantee to comply with European data protection law. In addition, the transfer is based on the standard contractual clauses of the European Commission.
8.3 Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on the activities within this online offer and to provide us with further services connected with the use of this online offer and the use of the Internet. Pseudonymous user profiles can be created from the processed data.
8.4 Google Analytics 4 processes IP addresses only in anonymised form. IP addresses are neither logged nor stored; they are used solely to derive approximate location data and are discarded immediately afterwards. We have not activated the Google Signals or advertising features and do not use Google Analytics for remarketing purposes.
8.5 The IP address transmitted by the user’s browser is not merged with other Google data. Users can revoke their consent at any time via the cookie settings on our website. Users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
8.6 Further information on data use by Google, possible settings and objections can be found on the Google websites: https://policies.google.com/technologies/partner-sites (“Data use by Google when using our partners’ websites or apps”), https://policies.google.com/technologies/ads (“Data use for advertising purposes”), https://adssettings.google.com (“Manage information that Google uses to show you advertising”).
9. Integration of third-party services and content
9.1 Within our online offer, we integrate content or service offerings of third parties, such as videos (hereinafter uniformly referred to as “content”). This always presupposes that the third party providers of this content perceive the IP address of the users, since without the IP address they could not send the content to their browser. The IP address is therefore required for the display of this content. We make every effort to use only those contents whose respective providers use the IP address only for the delivery of the contents. Third-party providers may also use so-called pixel tags (invisible graphics, also known as “web beacons”) for statistical or marketing purposes. Pixel tags can be used to evaluate information such as visitor traffic on the pages of this website. The pseudonymous information may also be stored in cookies on the user’s device and may include technical information about the browser and operating system, referring websites, visiting time and other information about the use of our online offer, as well as may be linked to such information from other sources.
9.2 Videos from the YouTube platform of the third-party provider Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. YouTube videos are only loaded after your consent via the cookie banner (Art. 6 para. 1 lit. a. GDPR). Privacy Policy: https://policies.google.com/privacy, Opt-Out: https://adssettings.google.com.
9.3 Our website contains plain links to our profiles on LinkedIn, ArtStation and YouTube. No plugins or functions of these networks are embedded; data is only transferred to the respective provider when you click on such a link.
10. Rights of users
10.1 Users have the right, upon request and free of charge, to receive information about the personal data that we have stored about them.
10.2 In addition, users have the right to correct inaccurate data, to limit the processing and deletion of their personal data, if applicable, to assert their rights to data portability and, in the event of the assumption of unlawful data processing, to file a complaint with the competent supervisory authority.
10.3 Users may also revoke their consent, in principle with effect for the future.
11. Deletion of data
11.1 The data stored by us will be deleted as soon as it is no longer required for its intended purpose and there are no legal storage obligations to prevent deletion. If the user’s data are not deleted because they are necessary for other and legally permissible purposes, their processing is restricted. This means that the data is blocked and not processed for other purposes. This applies, for example, to user data that must be retained for commercial or tax reasons.
11.2 In accordance with statutory requirements, the records shall be kept for 6 years in accordance with § 257 (1) HGB (trading books, inventories, opening balance sheets, annual financial statements, commercial letters, accounting documents, etc.) and for 10 years in accordance with § 147 (1) AO (books, records, management reports, accounting documents, commercial and business letters, documents relevant to taxation, etc.).
12. Right of objection
Users can object to the future processing of their personal data in accordance with legal requirements at any time. The objection may be lodged in particular against processing for direct marketing purposes.
13. Changes to the data protection declaration
13.1 We reserve the right to change the data protection declaration in order to adapt it to changed legal situations or in the event of changes to the service or data processing. However, this only applies with regard to declarations on data processing. If user consents are required or components of the data protection declaration contain provisions of the contractual relationship with the users, the changes will only be made with the users’ consent.
13.2 Users are asked to inform themselves regularly about the contents of the data protection declaration.
Date: 18.09.2026